Cancellation and Refund Policy for RO Solutions

At RO Solutions, we are committed to providing the best possible service to our customers. However, we understand that there may be circumstances where you need to request a refund for your purchase. Below is our policy regarding cancellations and refunds.

Cancellation Policy

1. Order Cancellation by Customer

Once an order is confirmed, it cannot be canceled by the customer.
Please ensure that all order details are correct before finalizing your purchase.

2. Order Cancellation by RO Solutions

RO Solutions reserves the right to cancel any order for any reason, including but not limited to:

Unavailability of the product.
Errors in the pricing or product information.
Issues identified by our fraud detection department.

If we cancel your order, you will be notified via email and will receive a full refund.

Refund Policy

1. Eligibility for Refund

You may request a refund within 7 days of receiving your order.
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.

2. Process for Refund

To initiate a refund, please contact our customer support team at info@rosolutions.co.in with your order details and reason for the refund request.
Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards.
Downloadable software products.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

If you haven't received a refund yet:

First, check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@rosolutions.co.in.

Contact Us

For any questions related to cancellations and refunds, please contact us:

R.O Solutions
Stadium Road, Near Sadar Hospital, Sahibganj, Jharkhand
Sahibganj 816109
India
Phone: 8340118198
info@rosolutions.co.in